Archive for July, 2007

Monday, July 23rd, 2007

HP acquires Opsware and Neoware – A New ITSM Strategy?

HP continues to acquire software companies in a move to try and reposition themselves with offerings for IT operations both from a automation and service management viewpoint.  It could be a risky proposition as trying to merge all of these different softwares and organizations into a cohesive offering has not been easy for others that [...]

Monday, July 9th, 2007

A Structured Approach To Implementing An ITIL Library

Many organizations often get excited about ITIL and begin implementing it into their organizations without understanding the effects of doing it on their service capabilities.  Having a plan and understanding the ramifications of implementing the plan are a crucial first step.  Shortly after approving the plan and starting the move to ITIL, you will be [...]

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