A Tech Life

Many organizations often get excited about ITIL and begin implementing it into their organizations without understanding the effects of doing it on their service capabilities.  Having a plan and understanding the ramifications of implementing the plan are a crucial first step.  Shortly after approving the plan and starting the move to ITIL, you will be asked to create a ITIL Infrastructure Library.   This can be a complex undertaking and the article in CIO Magazine does a great job laying nine steps to take when beginning this process.  Be sure and pay attention to their point on determining your biggest opportunity for value…this is fundamental to keeping momentum during ITIL Library implementation.  ITIL can really improve your service management, but only if approached and implemented successfully.