Tuesday, October 30th, 2007
Check out this enlightening article by ITSM Watch columnist Rob
England on the evolution of the humble request from no standing at all to an
equal peer of the Incident in the latest version of ITIL. The request
continues to grow in importance with each new version of ITIL, writes ITSM
Watch columnist Rob England. With the
recent release of [...]
Tuesday, October 23rd, 2007
Here is an interesting article on HP’s new approach to BSM via the aggregation of some of their Openview elements with the Mercury software acquired earlier this year. Their description of BSM does not really match up with what the analysts are saying though. The analysts are prescribing to a BSM definition that takes business [...]
Sunday, October 21st, 2007
Welcome to the first posting in the “The Evolution of
Business Service Management” blog series. So, we will begin with a definition of Business Service Management
(“BSM”) and then cover the fundamentals of BSM in my next posting. My definition of BSM is derived from my
recent experience as the Global CTO for one of the largest private [...]
Tuesday, October 16th, 2007
For the past couple of years…I’ve been getting a lot of questions about business service
management (“BSM”), and a lot of these questions seem to have common points of
confusion. Well…let me tell you I have been doing this for a while
and I am the creator of the technology for the FireScope solution and I completely understand. [...]
