Archive for November, 2007

Monday, November 26th, 2007

Understanding Service Portfolios in ITIL 3.0

This is a good article about service strategy using ITIL 3.0.  Alex Hernandez has a insightful approach to approaching ITIL 3.0 and creating value through it’s use.  He points out that once you have the Total Cost of Ownership (“TCO”) figured out for a given service you can add it to your service catalog within [...]

Monday, November 12th, 2007

Part 2 – BSM Series – Intro to BSM Fundamentals

As the next stop in our tour of Business Service Management, let’s talk a little about the fundamentals. To make this as accessible as possible, we’re going to strip away the technologies and processes and start with a high level statement of what Business Service Management strives to achieve. According to Wikipedia :
The goal [...]

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