Archive for December, 2007

Wednesday, December 26th, 2007

ITIL Can Be Scary?

This article from Network World titled “10 Reasons ITIL Spooks IT Managers” is a must read for those comtemplating using ITIL in the future as it points out at least 10 reasons that ITIL can bite you back.  Issues like multi-year commitment, Executive support and user/community pushback to name a few issues are illuminated and [...]

Wednesday, December 12th, 2007

Part 3 – History of BSM – Evolution from ITIL and Network Management

In Part 3 of our tour of Business Service Management, let’s talk a little about the history of BSM and it’s importance in IT today. Today’s BSM has risen from the network monitoring, network management and help desk chaos of the last 20 years.
Network monitoring has become a commodity that you can get for little [...]

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