This article from Network World titled “10 Reasons ITIL Spooks IT Managers” is a must read for those comtemplating using ITIL in the future as it points out at least 10 reasons that ITIL can bite you back. Issues like multi-year commitment, Executive support and user/community pushback to name a few issues are illuminated and describe in detail. This article should help those that are new to ITIL too.
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