Friday, April 18th, 2008
This is a very interesting article from SearchData.com titled “The Evolving Systems Management Ecosystem”, it has some very interesting insights into Open source systems management vendors and their intentions going forward on supporting an open source version of their products. The pendulum continues to swing back and forth on this issue. I especially agree with [...]
Tuesday, April 1st, 2008
As we’ve described over the previous few articles in this series, Business Service Management (“BSM”) represents a radical departure from traditional methods of managing IT operations. This is primarily because the focus is shifting from measuring and managing IT from a purely technical standpoint, to a financial and business impact perspective. As a result, implementing [...]
Friday, March 28th, 2008
It is always interesting to see how BSM and other technologies impact a business. It is great to see how BSM and some related technologies are becoming strategic even to old school businesses like the automotive industry. It is funny that i say Old School…aren’t they using robots to assemble their cars…well thoughts for another [...]
Wednesday, March 5th, 2008
Read a good article on CIO dashboards called “Hunting The Elusive CIO Dashboard” in Information Week. It seeks to describe the elusiveness of the due to the complexity of the data required to provide KPIs that can provide the business impact of performance, security and availability issues within an enterprise. They talk about how we [...]
Thursday, February 14th, 2008
Caught this article from CIO Magazine through a post on Doug McClure’s Blog titled “Defining the next generation data centers”, in the article is discusses how data centers are changing and redefining their approach. One area of the article that leaped out at me though was the author’s thoughts on consolidation and virtualization. We continue [...]
Sunday, January 27th, 2008
I went to the Van Halen concert here in Dallas last night and saw a great concert (pic I took with my iPhone
included).
While driving home after the concert I was reminded by several of the people I went with…how having David Lee Roth back with the band was fantastic. They also noted and I concur [...]
Tuesday, January 15th, 2008
I ran across this BSM Primer from Baseline Magazine. It provides a summarized quick view of Business Service Management including some of the vendors and their products…..hope you enjoy.
Wednesday, December 26th, 2007
This article from Network World titled “10 Reasons ITIL Spooks IT Managers” is a must read for those comtemplating using ITIL in the future as it points out at least 10 reasons that ITIL can bite you back. Issues like multi-year commitment, Executive support and user/community pushback to name a few issues are illuminated and [...]
Wednesday, December 12th, 2007
In Part 3 of our tour of Business Service Management, let’s talk a little about the history of BSM and it’s importance in IT today. Today’s BSM has risen from the network monitoring, network management and help desk chaos of the last 20 years.
Network monitoring has become a commodity that you can get for little [...]
Monday, November 26th, 2007
This is a good article about service strategy using ITIL 3.0. Alex Hernandez has a insightful approach to approaching ITIL 3.0 and creating value through it’s use. He points out that once you have the Total Cost of Ownership (“TCO”) figured out for a given service you can add it to your service catalog within [...]
