Tuesday, April 1st, 2008
As we’ve described over the previous few articles in this series, Business Service Management (“BSM”) represents a radical departure from traditional methods of managing IT operations. This is primarily because the focus is shifting from measuring and managing IT from a purely technical standpoint, to a financial and business impact perspective. As a result, implementing [...]
Monday, November 12th, 2007
As the next stop in our tour of Business Service Management, let’s talk a little about the fundamentals. To make this as accessible as possible, we’re going to strip away the technologies and processes and start with a high level statement of what Business Service Management strives to achieve. According to Wikipedia :
The goal [...]
Sunday, October 21st, 2007
Welcome to the first posting in the “The Evolution of
Business Service Management” blog series. So, we will begin with a definition of Business Service Management
(“BSM”) and then cover the fundamentals of BSM in my next posting. My definition of BSM is derived from my
recent experience as the Global CTO for one of the largest private [...]
Tuesday, October 16th, 2007
For the past couple of years…I’ve been getting a lot of questions about business service
management (“BSM”), and a lot of these questions seem to have common points of
confusion. Well…let me tell you I have been doing this for a while
and I am the creator of the technology for the FireScope solution and I completely understand. [...]
