Monday, September 8th, 2008
I wanted to point out this article as it provides a great perspective on ITIL…now and the future. Many people don’t fully understand the fundamental differences between ITIL v.2 and v.3 yet these differences are critical as the ITIL platform itself operates and flows differently. This article goes a long way to clearing it up. [...]
Wednesday, December 26th, 2007
This article from Network World titled “10 Reasons ITIL Spooks IT Managers” is a must read for those comtemplating using ITIL in the future as it points out at least 10 reasons that ITIL can bite you back. Issues like multi-year commitment, Executive support and user/community pushback to name a few issues are illuminated and [...]
Monday, November 26th, 2007
This is a good article about service strategy using ITIL 3.0. Alex Hernandez has a insightful approach to approaching ITIL 3.0 and creating value through it’s use. He points out that once you have the Total Cost of Ownership (“TCO”) figured out for a given service you can add it to your service catalog within [...]
Tuesday, October 30th, 2007
Check out this enlightening article by ITSM Watch columnist Rob
England on the evolution of the humble request from no standing at all to an
equal peer of the Incident in the latest version of ITIL. The request
continues to grow in importance with each new version of ITIL, writes ITSM
Watch columnist Rob England. With the
recent release of [...]
Tuesday, August 21st, 2007
The CMDB Federation (CMDBf) working group has announced it has published it first release of an industry-wide specification for sharing information between Configuration Management Databases (CMDBs) and other management data repositories (MDRs), such as asset management systems and service desks.
The CMDBf was founded in April 2006, and today consists of industry leaders BMC Software, CA, [...]
Monday, July 9th, 2007
Many organizations often get excited about ITIL and begin implementing it into their organizations without understanding the effects of doing it on their service capabilities. Having a plan and understanding the ramifications of implementing the plan are a crucial first step. Shortly after approving the plan and starting the move to ITIL, you will be [...]
