A Tech Life » ITIL http://www.atechlife.com Describing a technology driven life in 250 characters or less per post! Sun, 07 Feb 2010 20:59:56 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 Great Perspective on ITIL…Now and The Future! http://www.atechlife.com/2008/09/08/great-perspective-on-itil-now-and-the-future/ http://www.atechlife.com/2008/09/08/great-perspective-on-itil-now-and-the-future/#comments Mon, 08 Sep 2008 21:28:21 +0000 admin http://www.atechlife.com/2008/09/08/great-perspective-on-itil-now-and-the-future/ I wanted to point out this article as it provides a great perspective on ITIL…now and the future.  Many people don’t fully understand the fundamental differences between ITIL v.2 and v.3 yet these differences are critical as the ITIL platform itself operates and flows differently.  This article goes a long way to clearing it up.  Enjoy!

]]> http://www.atechlife.com/2008/09/08/great-perspective-on-itil-now-and-the-future/feed/ 0 ITIL Can Be Scary? http://www.atechlife.com/2007/12/26/itil-can-be-scary/ http://www.atechlife.com/2007/12/26/itil-can-be-scary/#comments Wed, 26 Dec 2007 20:42:00 +0000 admin http://www.atechlife.com/2007/12/26/itil-can-be-scary/ This article from Network World titled “10 Reasons ITIL Spooks IT Managers” is a must read for those comtemplating using ITIL in the future as it points out at least 10 reasons that ITIL can bite you back.  Issues like multi-year commitment, Executive support and user/community pushback to name a few issues are illuminated and describe in detail.   This article should help those that are new to ITIL too.

]]> http://www.atechlife.com/2007/12/26/itil-can-be-scary/feed/ 0 Understanding Service Portfolios in ITIL 3.0 http://www.atechlife.com/2007/11/26/understanding-service-portfolios-in-itil-3-0/ http://www.atechlife.com/2007/11/26/understanding-service-portfolios-in-itil-3-0/#comments Tue, 27 Nov 2007 00:40:00 +0000 admin http://www.atechlife.com/2007/11/26/understanding-service-portfolios-in-itil-3-0/ This is a good article about service strategy using ITIL 3.0.  Alex Hernandez has a insightful approach to approaching ITIL 3.0 and creating value through it’s use.  He points out that once you have the Total Cost of Ownership (“TCO”) figured out for a given service you can add it to your service catalog within your service portfolio and help the organization understand the value of a service to the organization.  He makes several other valuable points in this article.  Enjoy!

]]> http://www.atechlife.com/2007/11/26/understanding-service-portfolios-in-itil-3-0/feed/ 0 The ITIL Request Continues To Evolve And Grow http://www.atechlife.com/2007/10/30/the-itil-request-continues-to-evolve-and-grow/ http://www.atechlife.com/2007/10/30/the-itil-request-continues-to-evolve-and-grow/#comments Tue, 30 Oct 2007 18:45:02 +0000 admin http://www.atechlife.com/2007/10/30/the-itil-request-continues-to-evolve-and-grow/ Check out this enlightening article by ITSM Watch columnist Rob
England on the evolution of the humble request from no standing at all to an
equal peer of the Incident in the latest version of ITIL. The request
continues to grow in importance with each new version of ITIL, writes ITSM
Watch columnist Rob England. With the
recent release of ITIL v3, the differences and changes should be noted when
using ITIL for your service management framework. This article will help illuminate the changes
and discuss the affect they will have on existing ITIL-based operations. Take careful note of his points regarding the
SLA(s) as this is a point of continuing
confusion for many. By the way ITSM
watch is a great source of information on IT service management.

]]> http://www.atechlife.com/2007/10/30/the-itil-request-continues-to-evolve-and-grow/feed/ 0 First Multi-Vendor IT Management Data (CMDB) Release http://www.atechlife.com/2007/08/21/first-multi-vendor-it-management-data-cmdb-release/ http://www.atechlife.com/2007/08/21/first-multi-vendor-it-management-data-cmdb-release/#comments Tue, 21 Aug 2007 20:35:00 +0000 admin http://www.atechlife.com/2007/08/21/first-multi-vendor-it-management-data-cmdb-release/ The CMDB Federation (CMDBf) working group has announced it has published it first release of an industry-wide specification for sharing information between Configuration Management Databases (CMDBs) and other management data repositories (MDRs), such as asset management systems and service desks.

The CMDBf was founded in April 2006, and today consists of industry leaders BMC Software, CA, Fujitsu Limited, HP, IBM and Microsoft.  Their goal was to create a universal specification for federating and accessing multi-vendor data.   This first release should provide insight into how neutral this specification will truly be…as other multi-vendor technology specifications have a mixed record on their independence and the true value delivered to the marketplace.   Let’s hope that this first release is the beginning of  a truly federated CMDB as it would provide great benefit and utility to many enterprises.

]]> http://www.atechlife.com/2007/08/21/first-multi-vendor-it-management-data-cmdb-release/feed/ 0 A Structured Approach To Implementing An ITIL Library http://www.atechlife.com/2007/07/09/a-structured-approach-to-implementing-an-itil-library/ http://www.atechlife.com/2007/07/09/a-structured-approach-to-implementing-an-itil-library/#comments Mon, 09 Jul 2007 19:56:00 +0000 admin http://www.atechlife.com/2007/07/09/a-structured-approach-to-implementing-an-itil-library/ Many organizations often get excited about ITIL and begin implementing it into their organizations without understanding the effects of doing it on their service capabilities.  Having a plan and understanding the ramifications of implementing the plan are a crucial first step.  Shortly after approving the plan and starting the move to ITIL, you will be asked to create a ITIL Infrastructure Library.   This can be a complex undertaking and the article in CIO Magazine does a great job laying nine steps to take when beginning this process.  Be sure and pay attention to their point on determining your biggest opportunity for value…this is fundamental to keeping momentum during ITIL Library implementation.  ITIL can really improve your service management, but only if approached and implemented successfully.

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