Thursday, January 22nd, 2009
For all you software companies and developers who have thrived on making your software difficult so you can drive professional services. Well…your days are numbered…it is a depression out there…so, if the layoffs at most of the large technology service firms has not convinced you, then take a deeper look at their numbers (revenue, earnings, [...]
Monday, September 8th, 2008
I wanted to point out this article as it provides a great perspective on ITIL…now and the future. Many people don’t fully understand the fundamental differences between ITIL v.2 and v.3 yet these differences are critical as the ITIL platform itself operates and flows differently. This article goes a long way to clearing it up. [...]
Monday, August 18th, 2008
The BSM market place is full of dirty little secrets…just like many other maturing markets. Vendors are
using dirty little secrets too make up for their shortcomings or just too gain market share at their customer’s expense. It is a sad truth and indicative of the technology market as a whole. Surely, you don’t believe that [...]
Tuesday, July 1st, 2008
Great post on the “It’s About Uptime” Blog that includes a interview they had with Doug McClure in which he gives his thoughts on BSM, ITSM and Change and Release Management. In this discussion he describes the affect of Web 2.0 and social networking areon the BSM market and whether it is relevant for customers [...]
Thursday, May 22nd, 2008
BMC is employing yet another BSM strategy…does this mean that the old strategy
was losing steam??? Readthe article on BMC new positioning and decide for yourself. In my opinion, The old guard continues to acquire or revise their service management strategies to fight off emerging competitors and ensure their message continues to resonate with their audience. [...]
Friday, May 16th, 2008
Next week the SMB will finally be able to realize the value of true service management. They two would like to have service views, real-time dashboards, business impacts and aggregated reporting. I agree with Paul Burns, Senior Analyst with EMA, ““There has been a myth that only the largest companies require the integrated business metrics [...]
Saturday, May 3rd, 2008
To quote Bob Dylan “Times they are a changing”, especially in the service management space. New innovations and emerging companies are starting to make noise. Acquisitions are picking up and web 2.0 is infiltrating the ranks. You ask why??? Well, people are tired of re-treaded network management products that are re-designated as Business Service Management [...]
Thursday, May 1st, 2008
If you have not been to Doug McClure’s Blog…well you are missing something. His insights and news regarding this important space is refreshing, revealing and informative. Give it a try!
Friday, April 18th, 2008
This is a very interesting article from SearchData.com titled “The Evolving Systems Management Ecosystem”, it has some very interesting insights into Open source systems management vendors and their intentions going forward on supporting an open source version of their products. The pendulum continues to swing back and forth on this issue. I especially agree with [...]
Tuesday, April 1st, 2008
As we’ve described over the previous few articles in this series, Business Service Management (“BSM”) represents a radical departure from traditional methods of managing IT operations. This is primarily because the focus is shifting from measuring and managing IT from a purely technical standpoint, to a financial and business impact perspective. As a result, implementing [...]
