Thursday, May 1st, 2008
If you have not been to Doug McClure’s Blog…well you are missing something. His insights and news regarding this important space is refreshing, revealing and informative. Give it a try!
Friday, April 18th, 2008
This is a very interesting article from SearchData.com titled “The Evolving Systems Management Ecosystem”, it has some very interesting insights into Open source systems management vendors and their intentions going forward on supporting an open source version of their products. The pendulum continues to swing back and forth on this issue. I especially agree with [...]
Friday, March 28th, 2008
It is always interesting to see how BSM and other technologies impact a business. It is great to see how BSM and some related technologies are becoming strategic even to old school businesses like the automotive industry. It is funny that i say Old School…aren’t they using robots to assemble their cars…well thoughts for another [...]
Wednesday, March 5th, 2008
Read a good article on CIO dashboards called “Hunting The Elusive CIO Dashboard” in Information Week. It seeks to describe the elusiveness of the due to the complexity of the data required to provide KPIs that can provide the business impact of performance, security and availability issues within an enterprise. They talk about how we [...]
Thursday, February 14th, 2008
Caught this article from CIO Magazine through a post on Doug McClure’s Blog titled “Defining the next generation data centers”, in the article is discusses how data centers are changing and redefining their approach. One area of the article that leaped out at me though was the author’s thoughts on consolidation and virtualization. We continue [...]
Tuesday, January 15th, 2008
I ran across this BSM Primer from Baseline Magazine. It provides a summarized quick view of Business Service Management including some of the vendors and their products…..hope you enjoy.
Wednesday, December 12th, 2007
In Part 3 of our tour of Business Service Management, let’s talk a little about the history of BSM and it’s importance in IT today. Today’s BSM has risen from the network monitoring, network management and help desk chaos of the last 20 years.
Network monitoring has become a commodity that you can get for little [...]
Monday, November 12th, 2007
As the next stop in our tour of Business Service Management, let’s talk a little about the fundamentals. To make this as accessible as possible, we’re going to strip away the technologies and processes and start with a high level statement of what Business Service Management strives to achieve. According to Wikipedia :
The goal [...]
Tuesday, October 30th, 2007
Check out this enlightening article by ITSM Watch columnist Rob
England on the evolution of the humble request from no standing at all to an
equal peer of the Incident in the latest version of ITIL. The request
continues to grow in importance with each new version of ITIL, writes ITSM
Watch columnist Rob England. With the
recent release of [...]
Tuesday, October 23rd, 2007
Here is an interesting article on HP’s new approach to BSM via the aggregation of some of their Openview elements with the Mercury software acquired earlier this year. Their description of BSM does not really match up with what the analysts are saying though. The analysts are prescribing to a BSM definition that takes business [...]
