Sunday, October 21st, 2007
Welcome to the first posting in the “The Evolution of
Business Service Management” blog series. So, we will begin with a definition of Business Service Management
(“BSM”) and then cover the fundamentals of BSM in my next posting. My definition of BSM is derived from my
recent experience as the Global CTO for one of the largest private [...]
Tuesday, October 16th, 2007
For the past couple of years…I’ve been getting a lot of questions about business service
management (“BSM”), and a lot of these questions seem to have common points of
confusion. Well…let me tell you I have been doing this for a while
and I am the creator of the technology for the FireScope solution and I completely understand. [...]
Tuesday, August 21st, 2007
The CMDB Federation (CMDBf) working group has announced it has published it first release of an industry-wide specification for sharing information between Configuration Management Databases (CMDBs) and other management data repositories (MDRs), such as asset management systems and service desks.
The CMDBf was founded in April 2006, and today consists of industry leaders BMC Software, CA, [...]
Monday, July 23rd, 2007
HP continues to acquire software companies in a move to try and reposition themselves with offerings for IT operations both from a automation and service management viewpoint. It could be a risky proposition as trying to merge all of these different softwares and organizations into a cohesive offering has not been easy for others that [...]
Monday, July 9th, 2007
Many organizations often get excited about ITIL and begin implementing it into their organizations without understanding the effects of doing it on their service capabilities. Having a plan and understanding the ramifications of implementing the plan are a crucial first step. Shortly after approving the plan and starting the move to ITIL, you will be [...]
